Wednesday, February 03, 2010
I thought Maxis sucks but P1 Wimax sucks even more. I have the misfortune of subscribing to P1 Wimax nine months ago, despite reading quite a few negative reviews about the service. Most of the complaints were that after six months of subscription, the subscribers found that they were no longer in the range of coverage. We couldn't believe that such a thing could happen, and disregarded all those complaints.
Since the beginning of this year......or was it end of last year? My cousin whom I contact online everyday might remember when I stopped being able to log in everyday to the internet......we have been tolerating the inconsistency of P1 Wimax. The line would drop every few seconds. As days turned into weeks, our patience started to wear thin. But, still, we remained cool. Those who know me will know that I don't anger easily, but when I do finally get angry, I am FURIOUS.
What got me so furious is that since last week, there has been NO internet service at all. The red light on the modem just keeps blinking, unable to capture a line. We called the customer service and lodged complaints after complaints.
To cut a long story short, tonight, at 9:41pm, I called the customer service again, to report that although the internet service was restored for 1 hour and 40 minutes yesterday, and the whole day today, the service is yet again disrupted.
The customer service told me that there is a problem with the base station, and it won't be resolved until 31st March!!!! WTF??? First, they told us that we were no longer in the range of converage, but then, restored our service for 12 hours. And now???!!!!
And of course, per our previous teleconversations, I can't terminate P1Wimax without paying a cancellation fee of RM299 because intermittent availability of internet service is not grounds for termination of service.
P1 Wimax, at the rate of how you anger your subscribers, it won't be long before you fold up. And I hope you fold up soon. To tell you the truth, had your office been opened at this hour, I would have driven there and fling the modem in your face and scream obscenities at you, risking being escorted out of your building by security guards.
YES, THAT'S HOW FURIOUS I AM WITH YOUR INTERNET SERVICE!!!!!!!!!
